Etsy Guarantee

Shop with confidence on Etsy

Etsy Purchase Guarantee

If things go wrong, Etsy can make it right. Get what you ordered or get your money back. Available only for buyers in the USA. See here for eligibility.

  1. First contact the seller if there’s a problem with your order to see if they can resolve it.
  1. If you still need help, find the order on your Purchases page and let us know what’s wrong.
  1. Etsy will work together with you to help get what you ordered or your money back.

Payment Protection

Etsy uses best-in-class security technology to safeguard your information. We handle the transaction, and sellers never see your payment info.

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How are you protected as a seller?

Learn more about Seller Protection